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Frequently asked questions

I’ve just bought a new subscription and can’t login
Unfortunately, it can take up to 48 hours for a new subscription to be set up. If you ordered more than 48 hours ago and you are still having trouble logging in, please call us on +44 (0)330 333 1122. Lines open 8:00am - 6.00pm Monday to Saturday (UK time). You can also raise a support query here.
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If you've bought more than one subscription and only one is showing up in your account, it may be you bought them using different e-mail address or delivery details. Please contact customer services directly who will be happy to help you.
Can I speak to Customer Services directly?
Please call us on +44 (0)330 333 1122. Lines open 8:00am - 6.00pm Monday to Saturday (UK time). You can also raise a support query here.
I still can’t login. Who can help me?
Yes. Please contact our Customer Services team on +44 (0)330 333 1122. Lines open 8:00am - 6.00pm Monday to Saturday (UK time). You can also raise a support query here.
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