MyMagazine.co.uk

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Frequently Asked Questions

Have the terms and conditions of my subscription changed now you have moved to mymagazine.co.uk from managemymags.co.uk?

No, the terms of your subscription remain the same.

You’ll continue to receive issues for the full duration of your subscription. If you are coming to the end of your subscription, you may be reminded to renew your subscription by email and post. Your renewal will now be completed and processed through www.mymagazine.co.uk appearing on your bank statement as MagazinesDirect.

If you purchased your subscription using a recurring payment method (Direct Debit or Continuous Credit Card), your subscription will automatically renew at the end of your current term, as per your recurring payment mandate.

Do I need to create a new account on www.mymagazine.co.uk?

Yes, if you don’t have one already. Visit www.mymagazine.co.uk, enter your email address and click ‘Next’ to begin creating an account.

If you already have an account, you can log in by visiting www.mymagazine.co.uk.

How do I create a new account?

You can create an account and access your subscription using your email address at www.mymagazine.co.uk.

As long as you don’t already have a My Magazine account, when you’ve entered your email address and clicked ‘Next’, you’ll be prompted to enter your name, postcode, country and magazine title.

If you have any problems logging in please contact Customer Services.

I already have a mymagazine.co.uk account

If you already have an account, you can log in by visiting www.mymagazine.co.uk and then add your Future magazine subscription to your existing account.

Where can I find my new subscription number?

Your new subscription number will be on letters and emails sent by us.

Once you’ve created an account, you’ll also be able to access your subscription number by logging in to www.mymagazine.co.uk.

If you have a subscription to a title previously owned by Dennis Publishing, your current 12 digit Customer Number can also still be used. If you would like to know your new Future Publishing 8 digit Subscription Number please contact Customer Services.

What if I can’t view my subscription when I create an account?

If you can’t view your subscription when you create an account, you’ll be prompted to contact Customer Services where a member of the team will help you locate your subscription and complete the account creation process.

Please note, new subscriptions can take up to two working days to process, during which you may experience difficulty creating an account.

Will what I see on my bank statement change?

If you have a subscription previously owned by Dennis Publishing, the payment reference on your statement will change to MagazinesDirect from either The Week or Dennis Publishing.

If you purchased your subscription as a one-off term (i.e. Annual or 2-Year), your payment and subscription remains unchanged.

How can I get in touch with Customer Support?

You can reach the customer services team at:

Email: help@mymagazine.co.uk

Telephone: +44 (0) 330 3331 122 (Mon-Fri, 8.30am-7pm, Sat 10am-3pm)

The Week, The Week Junior and The Week Junior Science & Nature: +44 (0) 330 333 9495

Moneyweek: +44 (0) 330 333 9688

Computeractive and PC Pro: +44 (0) 330 333 9493

Minecraft World: +44 (0) 330 333 9492

Online: www.mymagazine.co.uk/HelpSubscription

Where can I find more information on other Future Publishing magazines?
If you want to find out more about the other magazines published by Future Publishing Limited, please visit www.magazinesdirect.com, where you will find information about all our publications and can browse the latest offers.
Why renew my subscription?
If you renew your subscription, you can continue to enjoy having the magazine delivered to your door and you will never have to worry about it selling out at your local newsagent. In addition, if you renew by Direct Debit, you will never have to worry about renewing again while staying in complete control of your subscription.
When should I renew my subscription? Will I miss any issues?
If you renew your subscription before the date highlighted on the 'renew your subscription' page at www.mymagazine.co.uk, your subscription will continue without interruption and you will not miss any issues. If you renew after this date we cannot guarantee this.
What is included in the renewal price?
Prices displayed include print, delivery costs and taxes (where applicable).
How does Direct Debit work?
UK customers have the option to subscribe by Direct Debit. Depending on the magazine, your payments will be spread into easy, manageable 3, 6 or 12 monthly payments. If there are any changes to the payment amount, before we charge your account we will send you a notification of this showing the new subscriber rate at that time, with a number to call and details of the online process if you wish to leave us. As Direct Debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.
How does a continuous credit card work?
Some promotions offer continuous credit card, or automatic renewal. Before the start of each new term, we’ll simply charge your credit/debit card with the agreed payment amount. If there are any changes to the payment amount, before we charge your card we will send you a notification of this showing the new subscriber rate at that time, with a number to call and details of the online process if you wish to leave us. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.
Is the online payment system secure?
Yes. We use special SSL software to encrypt your personal and payment details to ensure that your information Is kept secure at all times.
How do you acknowledge the changes I make to my account online?
We will acknowledge any action you perform on the site by means of a confirmation page which will summarise the details of your request. We are able to send you a confirmation email if requested. Should you not receive the email or have any questions, please contact Customer Care Team.
What can I do if I do not receive an issue on time?
Please contact Customer Care. Please remember to notify Customer Care if you change your address, allowing up to 4 weeks depending on magazine delivery schedules.
Why can I claim only one replacement issue online?
We want to ensure that we have your delivery details correct in our database, which is why we ask you to contact Customer Care when you have previously claimed non-delivery of an issue. Our agents can go through your details with you and make any adjustments if necessary.
How do I purchase single issues, back issues, binders or guides and specials?

If you wish to purchase a back issue of a Future Publishing (UK) magazine you can order online:

Single issues and back issues https://www.magazinesdirect.com/single-issue/

Binders https://www.magazinesdirect.com/merchandise/categories/binders/

Guides and specials https://www.magazinesdirect.com/guides-and-specials/

Alternatively, please call our customer service team to place an order on +44 (0) 330 3331 122.

If you would like to order a copy of The Week, The Week Junior, The Week Junior Science & Nature, Moneyweek, Computeractive, PC Pro or Minecraft World please call us to place your order over the phone on +44 (0) 330 3331 122.

How long does it take for my address change to take effect?
Please allow up to 7 days for any address change to be updated on your online account. The change of address form will show from which issue the magazines will be sent to your new address.
Why can I not change my delivery country online?
The subscription price includes delivery charges, which vary from country to country. We therefore may have to adjust the amount of issues remaining on your subscription to reflect this. Our Customer Service agents can help you with this and can make sure your subscription is sent to your new address without any interruption.
I would like to cancel my subscription
We hope you enjoy your subscription. If for any reason you're not satisfied, you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns. To cancel or pause your subscription please contact the Customer Care Team.

If you cancel your subscription, you will miss out on these fantastic benefits:
  • Savings on newsstand prices
  • Never missing an issue - no more disappointment if your newsagent sells out
  • Free delivery to your door
What do you do with my personal information?
We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. On the online subscriptions order form we will ask you about receiving marketing about our magazines and services and/or those of third parties which may be of interest to you. If you have any questions about this please send an email to DPO@futurenet.com.
Do you use "Cookies"?
From time to time we may store “cookies” (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make use of the on-line subscription process easier. The personal information you provide (e.g. name,address, email address, credit card details) is stored on our secure server, not in a cookie.
How can I save and/or print a copy of the Subscription Terms and Conditions?
We recommend that for your future reference purposes you save and/or print a copy of these documents together with a copy of the order acknowledgement email. We will retain a copy of your order form for the period of your subscription. To print the Subscription Terms and Conditions, simply visit Subscriptions Terms and Conditions and choose the print option in your browser.
Delivery information

For single issues, back issues, guides and specials, please allow 5 working days for UK orders, up to 3 weeks for EU and up to 5 weeks for ROW and US.

Binders and slipcases can take up to 10 working days for UK orders, up to 3 weeks for EU and up to 5 weeks for ROW and US.

Subscription gifts where applicable can take up to 60 days from payment for delivery.

Subscription delivery times from onsale date

UK subscriptions - please allow 7 days for delivery

EU subscriptions - please allow up to 14 working days

US and ROW subscription - please allow up to 5 weeks

For more information please visit Mymagazine.co.uk or call the Customer Care Team.

For single issues, back issues, guides and specials, please allow 5 working days for UK orders, up to 3 weeks for EU and up to 5 weeks for ROW and US.

IOSS - EU VAT changes from 1st July 2021

From 1st July 2021 the value added tax (VAT) exemption for imported goods not exceeding €22 has been removed. VAT is now payable on all orders delivered to Europe.

We have registered with IOSS to make the ordering process as easy as possible for you. For more information please contact the Customer Care Team.

Digital subscription help

For digital support please visit https://www.futureplc.com/app-support/. Alternatively, contact our customer care team on +44 (0) 330 3331 122 (Mon-Fri, 8.30am-7pm, Sat 10am-3pm) or email help@mymagazine.co.uk.

Paywalls

For paywall queries please contact our customer care team on +44 (0) 330 333 1125 (Mon-Fri, 8.30am-7pm, Sat 10am-3pm) or email contact@magazinesdirect.com.