About Us & Our Products

Where to find information about us and our products

You can find everything you need to know about us, Future Publishing Limited, and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.

These terms and conditions apply to:

• Purchases of our printed magazines, bookazines, and books, which we refer to in these terms and conditions as print products.
• Our digital magazines, bookazines and books, which we refer to in these terms and conditions as digital products. You may need to use third party software to access our digital products. This can vary depending on your device or operating system. For example, many of our digital products can be accessed via a dedicated app on iOS but to access them on a PC or Android device you will need to use a third party service such as Pocketmags. We are not responsible for the functionality, reliability or security of any third party software or service through which you access our digital products.
• Subscriptions to our print products and our digital products. Subscriptions are automatically recurring, or continuing, supplies of our print products and our digital products for either an indefinite period or a fixed period as specified at the time you subscribe.
• Purchases of any other products, such as magazine binders or camera bags, which we refer to in these terms and conditions as merchandise.

Where in these terms we refer simply to a product, that means any print product, digital product, single issue, or subscription.

Orders that are not subscriptions we call single issue orders. If your basket includes multiple single issue print products, single issue digital products or merchandise items each item will constitute a single issue order. If your basket contains a mix of single issue orders, merchandise and subscriptions, the parts of these terms and conditions that apply to single issue orders will apply to each individual single issue, merchandise item and the parts that apply to subscriptions will apply to each subscription.

Your Rights

Your rights under these terms and conditions will depend on your order

Your rights differ depending on whether you are purchasing a print product or a digital product and whether your purchase is for a single issue or a subscription. We summarise the key product differences here.

Depending on how you interact with us and our services, other terms and conditions may apply in addition to these terms and conditions. For example, when you visit our websites, our terms available at https://futureplc.com/terms-conditions/ will apply.

Placing Your Order

When you buy from us you are agreeing that:

• We only accept orders when we've dispatched them, or for subscriptions, when we’ve dispatched the first publication included in your subscription.
• Sometimes we reject orders, or parts of them. We will refund you if we reject your order.
• We normally charge you when you order.
• We're not responsible for delays outside our control. For example, if there are issues with delivery services or if you have not provided us with necessary information to fulfil your order
• Products can vary slightly from their pictures.
• You licence and do not own digital products.
• If you make a purchasing or other decision based on the content of a print product or a digital product, you accept your own responsibility for that decision.
• You may lose access to products if you don't give us information we need. For example, we’ll need up to date payment details, address details for delivery of print products and an email address to enable access to digital products. If you do not provide us with necessary information your access to or delivery of your product may be affected.
• You have a legal right to change your mind.
• You are responsible if you buy a subscription for someone else, for example as a gift. Our agreement is with you, not the person who will receive the subscription.
• You can end a subscription contract but may not get a refund.
• You have rights if there is something wrong with your product.
• We can change products and these terms. However, the terms and products that are included at the time we dispatch your order will be those that apply.
• We can suspend the supply of a product.
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

We only accept orders when we've dispatched them
 

We contact you to confirm we've received your order and we accept it, depending on what’s included in your order, when the following happens:

• for single issue print products and merchandise items, when we dispatch them to you. If your basket contains multiple single issues or multiple merchandise items, we will treat each as a separate order;
• for single issue digital products, when we make the digital product available for download or viewing. Usually this will be immediately;
• for subscriptions to print products, when we dispatch the first publication included in your subscription. Usually this will be either the next edition published or the most recent available edition depending on stock;
• for subscriptions to digital products, when we make the first publication included in your subscription available for download or viewing. Usually this will be immediately.

Sometimes we reject orders

Sometimes we reject orders. This is done at our discretion but reasons for rejection may be, for example, because a print product or merchandise item is unexpectedly out of stock, because the issuer of your payment card refuses to authorise payment to us, because you are located outside our delivery areas, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible to arrange the supply of a replacement product or a refund of any sums you have paid.

We can also reject part of an order if, for example, your basket contains multiple single issue orders, multiple subscriptions, or a mix of single issues and subscriptions. If we reject part of your order, we will refund you in relation to that part. For example, if you order multiple single issues and we are unable to fulfil one of those single issue orders, we will refund you in respect of that one single issue. We will charge you for the parts of your order that we do dispatch.

Payment & Pricing

We normally charge you when you order

However, for subscriptions we will take payment at regular intervals, as explained to you during the order process. You will own any goods we supply to you once we have received payment for them in full. If any goods we supply to you form part of a free trial period you will own those goods upon delivery to you.

We pass on increases in VAT or other sales taxes (where applicable)

For subscriptions, if the rate of VAT or other sales tax changes during your subscription, we adjust the rate of tax that you pay, unless you have already paid in full before the change in the rate of applicable tax takes effect.

 

Delays to Delivery

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control that affects a significant number of customers for an extended period of time, then provided we have up to date contact information for you we will attempt to contact you as soon as possible to let you know and do what we can to reduce the delay. If a product is not supplied to you at all, contact our Customer Service team by emailing help@magazinesdirect.com or calling 03308 181668 to arrange a refund or replacement product.

Products May Vary

Products can vary slightly from their pictures

A product may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Sometimes our print products have multiple covers or different editions of the same publication. We do not guarantee that your order will be the same as the image shown unless we specify that a particular cover or edition can be ordered - and there may be minor variations even in those circumstances.

Access To Digital Products

You licence and do not own digital products

If your order includes access to a digital product, you will only have access to the digital products included for as long as you subscribe. Once your subscription ends, you lose access and you will not have any ownership rights in respect of those digital products. If you purchase a single order digital product, we will make this available to you immediately. You will be able to access that single order digital product unless you tell us you have changed your mind about your order within 14 days of your purchase. In that case you’ll lose access to that single order digital product but will receive a refund unless you have already downloaded or accessed the product.

Changing Your Mind And Refunds

Your legal right to change your mind.

For most of our products, you have 14 days to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind

• You can't change your mind about an order for single order digital products, after you have started to download or use these; or
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
• sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.

The deadline for changing your mind

If you change your mind about a product you must let us know no later than 14 days after:

• the day we deliver your print product. If the print product is part of a subscription, you can only change your mind within 14 days after the first delivery. If you have ordered multiple single issue print products or merchandise items which are split into several deliveries over different days, the periods run from the day each individual single issue print product or merchandise item is delivered and you will be entitled to change your mind in respect of each single issue print product or merchandise item you have ordered.
• the day we confirm we have accepted your order for a single issue digital product, although you can't change your mind about a single issue digital product once we have started providing it. If the digital product is part of a subscription, you can only change your mind within 14 days after we have accepted your order.

How to let us know​​​​​​​

To let us know you want to change your mind, contact our Customer Service Team by emailing cancel@magazinesdirect.com or calling 03308 181668.

You may have to return a product at your own cost.
If you purchase a print product or merchandise item, we may require you to return it (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. If we require you to return a print product or merchandise item you should send it back to us. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the print product or merchandise item at all or within a reasonable time we won’t refund you the price. For help with returns, email our Customer Service Team at help@magazinesdirect.com.

We may reduce any potential refund if you have used or damaged a product.
If you handle the print product or merchandise item in a way which damages or marks it or which would not be acceptable in a shop, we may reduce your potential refund to compensate us for its reduced value. For example, we may reduce your refund if the print product or merchandise item’s condition is not “as new”, any product-specific packaging is damaged, or free gifts are missing, damaged, or have been handled in a way that makes them unusable for others. In some cases, because of the way you have treated the print product (or any product or gift that comes with it) or merchandise item, no refund may be due. You can contact our Customer Service Team by emailing help@magazinesdirect.com or calling 03308 181668 who can advise you on whether we’re likely to reduce your refund.

When and how we refund you

If your product is a digital product that we haven’t started providing, or a print product or merchandise item that hasn't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If we ask you to send a print product or merchandise item back to us, we refund you within 14 days of receiving it back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

Ending Your Subscription

You have rights if there is something wrong with your product

If you think there is something wrong with your order, you must contact our Customer Service Team at help@magazinesdirect.com. We honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights

If your product is goods, for example a print product as described in these terms, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is digital content, for example a digital product as described in these terms, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you're entitled to a repair or a replacement.
• If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Changes to Products & Terms

We can change products and these terms

Changes we can always make.
We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to implement minor technical adjustments and improvements. These are changes that don't affect your use of the product;
• changes to the layout of, features included in, or contributors to a print product or digital product; and
• to update a digital product, provided that the digital product always matches the description of it that we provided to you before you bought it.

Changes we can only make if we give you notice and an option to terminate.
We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team by emailing cancel@magazinesdirect.com or calling 0338 181668 to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received

• Price increases to subscriptions;
• Significant changes to a product’s subject matter.

Suspension & Withdrawal Of Products

We can suspend the supply of a print product or digital product.

We do this to:

• deal with technical problems or make minor technical changes;
• update the print product or digital product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the print product or digital product (see We can change products and these terms).

We try to let you know, may adjust the price and may allow you to terminate.

We will attempt to contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team by emailing cancel@magazinesdirect.com or calling 03308 181668 to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product, including a subscription to any print product or digital product. We’ll let you know as soon as we can in advance. If you are subscribed to a withdrawn product you will have the option to receive another print product or digital product (as applicable) for the remainder of your subscription contract term or end the subscription contract and receive a refund of any sums you've paid in advance for issues of the print product or digital product which won't be provided. We won’t refund you for any print product or digital product you have already received.

Contract Termination

We can end our contract with you

We can end our contract with you for a print product or digital product subscription if:

• you don't make any payment to us when it's due and you still don't make payment within 28 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, such as updated address details if you move during a print product subscription period;
• you don't, within a reasonable time, allow us to deliver a print product to you;
• we reasonably suspect you are using the print product or digital product for an unlawful purpose or in any way which we reasonably consider may harm our reputation;
• we reasonably consider you to be taking unfair advantage of trial or promotional offers, for example by repeatedly purchasing and cancelling products that are subject to a discount or trial offer prior to the expiry of the promotional period; or
• you use threatening or abusive language when communicating with our Customer Service Team or other staff.

Our Responsibility For Loss Or Damage

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by a digital product we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Data Privacy

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://futureplc.com/privacy-policy/

Dispute Resolution

You have several options for resolving disputes with us

Our complaints policy.
Our Customer Service Team: help@magazinesdirect.com will do their best to resolve any problems you have with us or our products.

You can go to court.
If you are a consumer (buying for personal enjoyment outside of your trade, business, craft or profession) these terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

If you are buying for use in your trade, business, craft or profession, your purchase (and any non-contractual disputes or claims) will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Additional Terms May Apply

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team by emailing cancel@magazinesdirect.com or calling 03308 181668 to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. If we agree to your transfer request we can require the new owner to prove you transferred the product to them.

Nobody else has any rights under this contract. Unless you have purchased a subscription as a gift, this contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Product Summary

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